Current Status

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Operational - Transparent

All Systems Operational

 

 

 

Feb. 27, 2026 1:00 pm EDT

We are currently receiving reports of some users experiencing difficulties logging in. Users who are already logged in are not impacted and are able to continue working normally.

 Our team is actively investigating the issue and working to resolve it as quickly as possible. Updates will be posted here as more information becomes available. 

Feb. 27, 202 4:00 pm EDT

 Our team continues to actively investigate the issue and is working to identify the root cause and implement a resolution as quickly as possible. We will provide additional updates as progress is made and appreciate your continued patience. 

Feb. 27, 2026 7:45 pm EDT

 Our team remains actively engaged in investigating the issue. We will share additional updates as more information becomes available and appreciate your continued patience. 

Feb. 28, 2026 10:00 am EDT

 Our team is still investigating the root cause of the issue.  As part of the immediate remediation efforts, the affected servers were rebooted and have been successfully restored to service. At this time, all customer workloads are fully operational and functioning as expected. We will continue to monitor the environment closely and provide additional updates as more information becomes available. 

March 1, 2026 9:00 am EDT

We are currently receiving reports of some users experiencing difficulties logging in. Users who are already logged in are not impacted and are able to continue working normally.

Our team is actively investigating the issue and working to resolve it as quickly as possible. Updates will be posted here as more information becomes available

March 1, 2026 12:00 pm EDT

We are currently addressing a widespread issue that is impacting authentication services across the environment. Our team has engaged Microsoft support to assist and help expedite a resolution as quickly as possible.

We will continue to provide updates as additional information becomes available. Thank you for your patience and understanding while we work to resolve this issue.

 

March 1, 2026 4:45 pm EDT

We are continuing to troubleshoot the authentication issue and are actively working toward a resolution. Our team remains engaged to identify the root cause and restore full service as quickly as possible.

We will provide additional updates as more information becomes available. Thank you for your continued patience.

March 1, 2026 6:30 pm EDT

The issue has been resolved and all systems are fully operational at this time.

We would like to thank our internal teams for their response and diligent work in restoring services, as well as our customers for their patience and understanding during the incident. Please reach out to support if you experience any additional issues.


Aktion Customer Support
Online Customer Support Portal: https://support.aktion.com

Email support@aktion.com to request access to the online Support Portal. An ID and password will be provided.

Email Support: 

US Customers: support@aktion.com

Canadian Customers: CanadaSupport@aktion.com

Standard Technical Support: 888.865.9425

After Hours Phone Support: 419.794.2594

Standard Technical Support Hours:
Monday – Friday  8:00 am – 8:00 pm EST

Extended Support Hours for Infor FACTS/SX.e/CSD customers only:
Monday – Friday  5:00 pm – 8:00 pm EST

We are committed to providing the best effort to resolve ERP applications down due to an application or server error and support is subject to availability of resources.

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