Current Status
For further details on how to reach out to Aktion Hotline Support, please click here.
Aktion Cloud Services are currently running normally.
Connectivity issue
We experienced an unexpected network problem that temporarily prevented new remote connections. It is important to note that users who were already connected to the system at the time were not affected and could continue their work without interruption.
Our team immediately recognized the severity of the situation and worked diligently to restore access as quickly as possible. We understand the impact this may have had on your productivity, and we truly appreciate your patience and understanding during this time.
Currently, we are conducting a thorough investigation to determine the root cause of the issue. Identifying the underlying factors is a top priority for us to ensure that we can implement the necessary measures to prevent similar incidents in the future.
Aktion Customer Support
Online Customer Support Portal: https://support.aktion.com
Email support@aktion.com to request access to the online Support Portal. An ID and password will be provided.
US Customers: support@aktion.com
Canadian Customers: support@aktionulc.ca
Standard Hours Phone Support: 888.865.9425
After Hours Phone Support: 419.794.2594
Standard Support Hours:
Monday – Friday 8:00 am – 5:00 pm EST
Extended Support Hours for Infor FACTS/SX.e/CSD customers only:
Monday – Friday 5:00 pm – 8:00 pm EST
We are committed to providing the best effort to resolve ERP applications down due to an application or server error and support is subject to availability of resources.
