Current Status

For further details on how to reach out to Aktion Hotline Support, please click here.
 
Operational - Transparent

Aktion Cloud Services is currently not experiencing any issues.

March 25, 2025 5:20pm EDT

Aktion has identified an issue with a security software update and is currently in process of remediating the problem. Services should be returning to normal shortly. Please reach out to support if you continue to have connectivity problems. 

March 25, 2025 4:30 pm EDT

Aktion has received reports that some of our Cloud Hosted Customers are experiencing connectivity issues. Our technicians are currently investigating the outage. Updates will be provided here as they become available.


Aktion Customer Support
Online Customer Support Portal: https://support.aktion.com

Email support@aktion.com to request access to the online Support Portal. An ID and password will be provided.

Email Support: 

US Customers: support@aktion.com

Canadian Customers: CanadaSupport@aktion.com

Standard Hours Phone Support: 888.865.9425

After Hours Phone Support: 419.794.2594

Standard Support Hours:
Monday – Friday  8:00 am – 5:00 pm EST

Extended Support Hours for Infor FACTS/SX.e/CSD customers only:
Monday – Friday  5:00 pm – 8:00 pm EST

We are committed to providing the best effort to resolve ERP applications down due to an application or server error and support is subject to availability of resources.

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